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Letter is not showing/ I did not receive the letter

Updated over a month ago

We know how special it is to receive a message from your past self—and how frustrating it can feel when the letter doesn’t arrive as expected. If your letter hasn’t shown up in your inbox, there’s a good chance it’s because it was never verified.

The Letter Was Not Verified

At FutureMe, verification is an important part of making sure your letter reaches you safely in the future. When you write a letter, we automatically send a verification email to the address you provided. This email includes a confirmation link that needs to be clicked to complete the process.

If the verification step wasn’t completed, here’s what happens:

  • The letter stays in an unverified state

  • It is not added to our delivery queue

  • It is not sent in the future

  • It will not appear in your inbox or FutureMe account

Unverified letters are not recoverable or re-sent at a later time, since they were never fully confirmed in the first place.

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