Here's how to reset a forgotten password:
1. Click Forgot Password.
2. Enter the email address and click Reset My Password (email address where the resetting of password is to be sent out). A confirmation pop-up screen will appear.
3. Check email for password reset message and click Reset My Password.
4. Enter a new password and press Reset.
You will receive an email from Memories confirming the Password Reset request (for security purposes if it wasn't you). Disregard this if the request came from you. And finally, an email confirming that password has been changed successfully.