If you're experiencing a problem, please follow these troubleshooting steps:
- Update Your Operating System
You should always make sure you have downloaded the latest version of the operating system you use on your phone, tablet or computer.
- Restart Your Device
Try restarting your phone, tablet or computer if you're having trouble with Memories.
- Check Internet Connection
If restarting your device doesn't help, please try using Memories on Wi-Fi and on your mobile data connection. This will help you see if the problem is because of a weak internet connection
- Still Having Issues?
If you are still having issues, please contact us so we can investigate.
If at any point you need to clarify something or need help in other areas of our platform, please use this link to [contact us] immediately or you may [Submit a request].
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