If you're experiencing a problem, please follow these troubleshooting steps:
- Update Your Operating System
You should always make sure you have downloaded the latest version of the operating system you use on your phone, tablet or computer.
- Restart Your Device
Try restarting your phone, tablet or computer if you're having trouble with Memories.
- Check Internet Connection
If restarting your device doesn't help, please try using Memories on Wi-Fi and on your mobile data connection. This will help you see if the problem is because of a weak internet connection
- Still Having Issues?
If you are still having issues, please contact us so we can investigate.