Here's the steps to follow if you forgot or need to re-set your password:
Step 1 - Click "Forgot Password"
Step 2 - Enter email address and click "Reset My Password"(email address where the resetting of password is to be send out). A confirmation pop-up screen will appear.
Step 3 - Check email for password reset message and click "Reset My Password"
Step 4 - Enter new password and press "Reset".
You will receive an email from Memories confirming the Password Reset request (for security purposes if it wasn't you). Disregard this if the request came from you. And finally, an email confirming that password has been changed successfully.
If at any point you need to clarify something or still have other questions, or need help in other areas of our platform, please use this link to [contact us] immediately or you may [Submit a request].