How to know the status of your online order

When you complete an order checkout, you’ll be directed or given a URL to the order status page, which is the final page of the checkout process.

You can track the status of your order on this page, and alternatively contact us if you have questions about your order.

When contacting us about your order, please ensure to provide us with the following information:

• Order number
• Receipt number (if applicable)
• Customer name
• Customer email address

An order's billing address, line items, or order total cannot be modified. If a customer changes their mind about their order that’s being shipped - changes can no longer be possible.

Memories may fulfill only part of the order or partially refund it - depending on the situation and status of the delivery.