How Memories will manage chargeback and inquiries
As a customer-centric organisation, we are committed to upholding consumer protection when they use our online store. In e-commerce, we understand that there are times when disputes are inevitable. To get ahead of this matter, here are some key chargeback guidelines that our customers should know:
- When a cardholder has an issue with a charge on their credit card, they can contact their bank. The bank then makes an inquiry with the merchant (such as Memories).
- Memories will endeavor to follow card processing protocols and resolve any dispute or chargeback inquiry from the issuing bank or credit card association that sponsored the card involved in the dispute.
- Memories will ensure that we give clear descriptions of our products and services (avoiding unsatisfactory purchases) including clear shipping expectations. While at the same time, transaction details that will appear on the customer’s statement will be understandable/transparent.
- Our Customer Service can be easily contacted to answer inquiries and help customers with their purchases from our online store.
If we think that the reason behind an inquiry is justified, we shall then issue a full refund for the order to end the inquiry.