Condolences

Condolences allows friends and family viewing a profile (regardless of a live stream being booked) to leave a condolence message and upload a photo if they desire.

Key Points

• Condolences are provided as part of your current web profile at no extra cost.
• Condolences allow families and friends to upload comments and images to the deceased’s profile.
• This feature is self-managed by contributors who can add their own and then edit their messages and image uploads.

Family and friend user guide

Family and friends can post, and self-edit condolences online, funeral staff don’t need to use this process, but it is worth understanding the steps.

Create a condolence

Select "add your condolence"

·      Once the pop-up window shows, family and friends will need to fill in the essential items:

• Their name
• Their email
• Their message
• Add a photo

Condolence Management for Staff

Staff can manage condolences online via the condolences tab on their Naoca platform.

Please note, staff are not able to edit the comments left by family but can remove condolences – ban authors (via email), delete a post or un-approve.

Funeral home staff can also change the default behavior when family and friends post a condolence. By going to Settings > Condolences, you can select whether a new condolence needs to be manually approved by staff before appearing on your website.