This guide will walk you through downloading your Activity Statements which were previously emailed along with your monthly invoice.

What are Activity Statements?

Activity Statements are an itemized list of the monthly activity occurring on your account. This activity includes detailed subscription, live stream, recording and profile information.

Getting your Activity Statement

To download an Activity Statement, log into the Naoca website and, if you have the appropriate permissions, you should see a Billing option in the main menu.

Click this menu option:

Select Activity Statement from the list of options:

The initial page will show this month's current activity, however you can select any of the months and / or years available since the creation of your account:

If you wish to download a PDF version of this statement, you can click the Action Menu at the top right of the page:

Then click Download to download the PDF to your computer or phone:

Then allow it to import settings and remove the existing settings from the phone.

FAQ

Why am I not getting these Activity Statements in my monthly invoice?

The ability to view Activity Statements on the Naoca platform has been a feature requested for some time. Now that we've built this ability, there is no requirement to double-handle this information since it can be retrieved from the website at any time.

Why does the totals on my Activity Statement look different to my invoice?

It's important to know that the Activity Statement only reflects the activity that is happening or has happened at the time of it's generation. This means that the monthly invoice you receive reflects all of the known and billable activity at that exact point in time. You may delete or rename clients, live streams, recordings, change subscription etc during the month and this means that the current "live" Activity Statement will potentially contain different information than your monthly invoice. We will continue to work on improving this historical snapshot ability, but your invoice is authoritative and is based on current data at the time of issue.